SHIPPING & RETURNS
BREXIT - EU Customers:
As of the 1st Jan 2020 we no longer charge 20% VAT on orders to the EU, but you may be charged your local taxes by customs when the delivery arrives.
Please note that we now are using APC couriers rather than the Post Office for the majority of all our orders. Please ensure that somebody is in to sign for your order or leave us delivery details in the customer comment box when you are in the shopping cart. It is also a good idea to leave us a contact number so that it can go onto your order so the courier can contact you about your delivery. If you would specifically need us to send to you via the PO, then we can arrange that but cannot guarantee as quick a delivery. Thank you.
For small items such as breather caps and low cost items we will happily send via the post in a jiffy bag to save on the high cost of tracked shipping. Please just ask and we will arrange this for you.
Orders to Highlands , Islands and N. Ireland are always a few days longer due to delivery options so please allow for this when you place your order.
International shipping is automatically set, but can vary widely depending on the item purchased, so in some cases you could be refunded any extra, or is some cases of large items such as fenders & bashplates the shipping quote could be more so you will be quoted before shipping.
We only ship using tracked,signed and insured services to cover us in the event of any loss by the shipping agent used!
RETURN & EXCHANGE POLICY
You have the right to cancel your order and return your item within the quoted time frame of 14 days. Please notify us by email or phone' of your intention to return your item(s) by following the steps provided.
We will happily refund or exchange any item purchased on H&D Racing
We make no charge for returns - there is no restocking fee
Returned goods must be unused and supplied with their original packaging
We cannot accept returns on clothing or any specific 'custom' item that has been personalised e.g. with name printing or special colours.
All returns must have a completed returns form
If the original payment was via PayPal we will credit the PayPal account or payment card that the order was placed with.